Customer Complaint Procedures
At 3B Vehicle, we strive to provide exceptional service to all our customers. If you experience an issue with our service, we want to resolve it promptly and fairly. Our complaint procedure complies with the standards set by the British Vehicle Rental and Leasing Association (BVRLA) to ensure transparency and professionalism.
Raising a Complaint
If you wish to lodge a complaint, you can contact us through the following channels:
• Email: nick@3bhire.co.uk
• Phone: +44 1844291430
• Postal Address: 1 Field End, Crendon Ind Est, long Crendon, Bucks HP189EJ
Please provide:
• Your full name and contact details.
• Booking reference number (if applicable).
• Details of the complaint, including dates and any supporting documents.
Acknowledgment of Complaint
Complaint Investigation
Resolution
Escalation Process
If you are dissatisfied with the outcome of your complaint, you may escalate it:
Final Escalation
If the BVRLA is unable to resolve your complaint to your satisfaction, you may seek advice from:
• Trading Standards
• The Citizens Advice Bureau (www.citizensadvice.org.uk)
• Or pursue the matter legally through the courts.
Our Commitment
We adhere to the BVRLA Code of Conduct, ensuring fairness, transparency, and professionalism in all customer interactions.
For more details about your rights, you can refer to the BVRLA Code of Conduct available on their website.
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